CONTACT
We're Here to Help
Questions about your wig — shade, fit, shipping, or a return? Talk to a real person.
Email us
support@hair-mastery.com — the fastest way to reach us. Please include your order number (if you have one) so we can help right away. We aim to reply within 1 business day.
What we can help with
- Choosing between The Session Wig and the Ready-to-Wear Wig
- Shades, lengths, density, lace, and diamond-netting options
- Cap size and measurement guidance
- Order status, shipping, and tracking
- Customs and delivery questions
- Returns, exchanges, and defects
Before you order
Two quick references for the perfect fit and colour: the colour table (compare the four signature shades) and the cap size guide (measure for the right fit). Not sure which is right? Email us before you order and we’ll guide you.
Business details
Hair Mastery
Brunnenstrasse 6, CH-8575 Bürglen, Switzerland
support@hair-mastery.com
Follow the Wig Shop
Instagram: @the_wig__shop