HELP

How Can We Help?

Everything you need before and after your order — find the right answer fast.

Start here

Whether you’re choosing your first wig or following up on an order, here’s the fastest route to an answer.

Shipping & delivery — timings, carriers, tracking, and customs.
Returns & exchanges — how made-to-order wigs, defects, and claims are handled.
Contact us — talk to a real person about shade, fit, or an order.

Common questions

Every product page carries a full FAQ covering options, sizing, care, shipping, and customs. For wigs see The Session Wig and the Ready-to-Wear Wig; for brushes, see each brush product page.

Still stuck?

Email support@hair-mastery.com with your order number and we’ll reply within 1 business day.